At zh99, the privacy of every registered Pakistani player is treated as a fundamental obligation, not a compliance checkbox. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your own information.
Plain-Language Summary: zh99 collects only the personal data that is necessary to operate your account, process your PKR transactions, comply with anti-money laundering regulations, and keep the platform secure. We do not sell your data to third parties, we do not share it for advertising purposes, and we give you meaningful control over it at all times.
This Privacy Policy ("Policy") is issued by zh99 ("zh99", "we", "us", "our"), an internationally operated online gaming platform serving registered players at zh99.club. This Policy applies to all personal data processed by zh99 in connection with your use of the platform, including account registration, sports and cricket betting, live casino play, Ludo Quick, and all related support interactions.
This Policy should be read alongside zh99's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account or continuing to use the zh99 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
If you have any questions about how zh99 handles your personal data, please contact our Privacy Team using the details provided in Section 15 of this Policy before using the platform.
zh99 collects personal data across the following categories, strictly limited to what is necessary for the purposes described in this Policy:
zh99 does not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless explicitly required by applicable law or regulatory authority.
zh99 collects your personal data through the following channels:
The majority of personal data zh99 holds is provided directly by you during account registration, KYC verification, deposit and withdrawal transactions, customer support interactions, and responsible gaming tool activations. You are always informed at the point of collection what data is required and why.
When you access the zh99 platform, technical data such as your IP address, device identifiers, and session activity are automatically collected through server logs and cookies. This data is used to maintain platform security, prevent fraud, and improve your overall experience.
zh99 may receive personal data from the following third-party sources:
zh99 uses your personal data solely for the purposes set out in the table below. We do not use personal data for any purpose that is incompatible with these stated purposes without obtaining your prior consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, technical data | Contract performance |
| Age verification (21+ compliance) | Date of birth, CNIC copy | Legal obligation |
| Processing deposits and withdrawals in PKR | Financial data, identity data | Contract performance |
| KYC and AML compliance | Identity, financial, source of funds data | Legal obligation |
| Fraud prevention and platform security | Technical data, gaming activity | Legitimate interests |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation & legitimate interests |
| Customer support and dispute resolution | Identity, gaming activity, communications | Contract performance |
| Personalising your gaming experience | Gaming activity, technical data | Legitimate interests |
| Sending account and transaction notifications | Contact data | Contract performance |
| Regulatory reporting and legal compliance | Identity, financial, gaming activity | Legal obligation |
zh99 processes personal data on one or more of the following legal bases, as applicable to each processing activity:
zh99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data is shared only in the following limited circumstances:
zh99 engages carefully vetted third-party service providers who process data on our behalf under strict contractual data protection obligations. These include payment processors (JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank), identity verification providers, game suppliers, cloud hosting providers, and customer support platform operators.
zh99 may disclose personal data to relevant regulatory bodies, financial intelligence units, law enforcement agencies, or courts where required by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent strictly required by the applicable obligation.
In the event of a merger, acquisition, or sale of all or part of zh99's business, player personal data may be transferred to the relevant acquiring entity. You will be notified of any such transfer and the privacy practices of the new data controller before the transfer takes effect.
zh99 strictly prohibits the sharing of your personal data with any third party for their own marketing, advertising, or commercial purposes. If you receive unsolicited communications claiming to be from zh99 partners, please report these to [email protected] immediately.
As an internationally operated gaming platform, zh99 may transfer your personal data to countries outside Pakistan for processing by service providers or group entities. Where such transfers occur, zh99 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that provided under applicable data protection law. These safeguards include standard contractual clauses, data processing agreements, and, where applicable, adequacy decisions.
You may request further information about the specific safeguards applied to any cross-border data transfer involving your personal data by contacting the Privacy Team as detailed in Section 15.
zh99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with zh99's data destruction procedures.
zh99 uses cookies and similar tracking technologies to operate the platform, maintain your session, prevent fraud, and analyse usage patterns. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the zh99 platform. zh99 does not use third-party advertising cookies or share cookie data with marketing networks.
As a zh99 player, you hold the following rights in respect of your personal data. zh99 is committed to honouring these rights promptly and without undue restriction:
To exercise any of the above rights, please submit a written request to the zh99 Privacy Team using the contact details in Section 15. zh99 will respond to all valid requests within thirty (30) days. Where a request is complex or involves a high volume of data, this period may be extended by a further sixty (60) days, with prior written notice to you.
Please note that certain rights, such as erasure and data portability, may be limited where zh99 is required to retain your data to comply with legal obligations including AML record-keeping requirements. In such cases, zh99 will explain the specific legal basis for any refusal to fulfil a request.
The zh99 platform is strictly intended for individuals who are 21 years of age or older. zh99 does not knowingly collect, process, or retain personal data belonging to any person under the age of 21. Age verification checks are embedded in the registration process and may be enforced at any stage of the account lifecycle.
If zh99 becomes aware, or has reasonable grounds to suspect, that personal data belonging to a minor has been collected, the relevant account will be immediately suspended, the data will be securely deleted to the extent permitted by applicable law, and the matter will be escalated to the zh99 Compliance Team for investigation.
If you are a parent or guardian and have reason to believe that a person under the age of 21 has registered an account on zh99 using your or their personal data, please contact the Privacy Team immediately at [email protected] so that the account can be closed and the relevant data deleted without delay.
zh99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, zh99 will notify you and the relevant regulatory authority within the timeframes required by applicable law. zh99 maintains a documented data breach response procedure for this purpose.
The zh99 platform integrates third-party services including payment gateways, game suppliers, and analytics tools. Each of these third parties operates under their own privacy practices, which are independent of this Policy. zh99 vets all third-party providers before integration and requires them to maintain data protection standards consistent with zh99's own obligations.
zh99 is not responsible for the privacy practices of any third-party service providers beyond the contractual obligations imposed upon them by zh99. Players are encouraged to review the privacy policies of relevant payment providers — including JazzCash, EasyPaisa, and any bank used for transactions — independently.
zh99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where a material change is made, zh99 will notify registered players via their registered email address or through an in-platform notification at least seven (7) days before the amendment takes effect.
The date of the most recent revision is displayed at the top of this document. We encourage you to review this Policy periodically. Continued use of the zh99 platform after the effective date of any amendment constitutes acceptance of the revised Policy.
For any privacy-related queries, requests to exercise your data rights, or concerns about how zh99 handles your personal data, please contact the zh99 Privacy Team through the following channel:
If you are not satisfied with zh99's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. zh99 will cooperate fully with any regulatory investigation arising from a player complaint.
zh99 aims to resolve all privacy requests within thirty (30) days of receipt. For formal complaints, please clearly mark your correspondence as "Formal Privacy Complaint" to ensure it is escalated to the Compliance Team for priority handling.
Beyond legal compliance, these are the practical privacy protections every zh99 player in Pakistan can count on.
zh99 does not sell, rent, or trade your personal data to any third party for commercial purposes — ever. Your information stays within the zh99 ecosystem and its vetted service providers only.
All stored personal and financial data — including your CNIC details and PKR transaction records — is encrypted using AES-256, the same standard used by international financial institutions.
zh99 operates on a data minimisation principle. We collect only what is strictly necessary to run your account, process your JazzCash or EasyPaisa transactions, and meet our AML obligations.
Access, correct, delete, or export your personal data at any time. zh99 responds to all data rights requests within 30 days and provides clear written explanations for any limitations.
Your financial data and account balance records are stored in infrastructure that is architecturally separated from zh99's internal operational systems, reducing exposure in the event of any security incident.
In the unlikely event of a data breach affecting your information, zh99 will notify you within the legally required timeframe and provide clear guidance on what steps to take to protect your account.
zh99 combines Pakistan's best cricket betting and live casino experience with rigorous data protection standards. Register today and game with complete confidence in how your personal information is handled.